Maintenance Field Service Technician

Employment Type

: Full-Time


: Warehousing/Logistics


Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.

The Role

Dematic Corp. is hiring for a Maintenance Field Service Technician 3 located near the Jersey City, NJ . This position will function as one of the Senior Technicians and will be required to travel within the area up to 80% of the time.

Senior Technicians shall have the following minimum qualifications and responsibilities: 

  • Electromechanical skills, troubleshooting skills with PLC controls, servos, and other discrete electrical control components.
  • Five years maintenance experience with electromechanical equipment experience is preferred.
  • Must have the ability to connect a maintenance PC to a PLC and step through and understand the PLC program to troubleshoot complex controls failures, and make minor code changes under the direction of Engineering. 
  • Key responsibilities shall include but not be limited to:
    1. Practice safe work habits and abide by the safety rules in accordance with the safety policies set forth by our client.
    2. Provide electromechanical corrective repairs and preventative maintenance.
    3. Log all service work performed, downtime during repair, and account for equipment service requests.
    4. Work in cooperation as a team with the 3PL warehouse operators.
    5. Must be able to lift up to 75 lbs., walk long distances and stand for long periods of time.

    Job Family Responsibilities:

    Leads the complex maintenance tasks, equipment trial runs, investigative tests, repairs and overhauls. Performs complex product and service training to customers. Performs complex maintenance on tools, test equipment, etc. Completes documents of all inspections, maintenance and repair work, and failures; reviews maintenance logs and work orders of junior techs. Mentors junior techs. Leads the resolution of complex equipment/system failures & faults and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution. Performs assessment of complex product/equipment performance based on field support data and recommends modifications or improvements. May participate in the negotiation and administration of service contracts.

    Key Responsibilities:

    Performs complex and technically demanding work within technical area of expertise. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is more difficult and complex. Refers only most complex, unusual problems to others.

    What We Are Looking For


    HS diploma or equivalent required. Specialized skill training/certification may be required. 

    Knowledge and Experience:

    Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area. Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above. 

    Direction of Others:

    May provide general guidance to others and train lower level employees. 

    Key Working Relationships:

    Frequent inter-organizational and external contacts.

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