Field Service Technician

Employment Type

: Full-Time

Industry

: Warehousing/Logistics



Overview

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.

The Role

Dematic Corporation is now hiring for a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by nearby airport for travel.

Qualifications:

  • Trade school graduate or two year Associates degree in a mechanical, electrical, or mechanical technician program. Bachelors degree in Engineering preferred.
  • Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. Successful candidate must have some working experience with material handling equipment. Service experience with
  • AGVS, AS/RS, or conveyors is highly prized.
  • Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
  • Must be willing to be availible during off hours and travel accordingly.
  • Willingness to work weekends, holidays and off shifts.
  • Must be able to act calmly in stressful situations.
  • Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.
  • Must have knowledge in the use of personal computers for word processing, data base functions and communications. Understanding personal computer hardware setup and software configuration required.
  • Working experience with troubleshooting PLC's is required.
  • Job Family Responsibilities:

    Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.

    Key Responsibilities:

    Performs semi-complex work within technical or paraprofessional area. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers complex, unusual problems to others.

    What We Are Looking For

    Education:

    Typically BS/BA in related discipline or advanced degree. Certification may be required in some areas.

    Knowledge and Experience:

    Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 2-5 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable.

    Direction of Others:

    May provide general guidance or train lower level support staff.

    Key Working Relationships:

    Primarily intra-organizational contacts and some external contacts.


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